Refund policy

Return & Refund Policy

Thanks for shopping with us at NoRelax Shop! We take pride in offering high-quality and 100% authentic Pokémon cards and collectibles to our community of collectors. Please review our Return & Refund Policy below so you know what to expect in the rare case something goes wrong with your order.

1. General Policy

Due to the unique and often volatile nature of trading cards, all sales are considered final. Returns or refunds are not accepted unless the item arrives damaged or defective. Please see the steps below for how we handle these rare situations.

2. Damaged Items

If your item shows up damaged, we’ll gladly offer a full refund or send a replacement (if available), based on your preference. Here’s how to ensure a smooth process:

  • Step 1: Inspect Immediately
    Once your order arrives, please inspect it right away. If there's visible damage, take clear photos of the item and the original packaging.
  • Step 2: Contact Us Within 7 Days
    Email us at support@norelaxshop.com within 7 days of delivery. Include your order number, a description of the issue, and photos of the damage. Please also include a photo showing a handwritten note with your name and order date—this helps verify the claim.
  • Step 3: Resolution
    After reviewing your claim, we’ll either issue a refund or send a replacement, depending on what’s in stock. In some cases, we may request the damaged product be returned to us before we finalize the resolution.

3. Items Not Eligible for Refund

We do not offer returns or refunds for:

  • Items that were not damaged upon arrival.
  • Items that have been opened, used, or altered.
  • Discounted, promotional, or clearance items (unless damaged).
  • Orders reported after the 7-day damage window.

4. Incorrect Address

If your item is delivered to the wrong address due to incorrect information at checkout, or if it’s returned due to failed delivery attempts, we can’t issue a refund. Please double-check your shipping info before placing your order.

5. Lost or Stolen Packages

If your package is marked as delivered but is missing, here's what to do:

  • Wait 2 business days after the delivery scan. Sometimes USPS/UPS scans a package early.
  • Email us at support@norelaxshop.com and we’ll file a claim with the carrier.
  • If the carrier denies the claim, unfortunately, we are unable to refund the order.

Shipping Coverage Options:

  • Standard Shipping includes up to $100 insurance.
  • Protected Shipping covers the full order amount and includes Signature Confirmation.

NoRelax Shop is responsible for packages during transit, but we are not liable for theft, misdelivery, or loss after a delivery scan is recorded. We highly recommend selecting Protected Shipping if your delivery area is known for issues.

In some cases, we may ask you to file a police report to assist with the claim.

6. Return Shipping Costs

If your return is approved due to damage, we cover the cost of return shipping.

7. Special Cases

While we stick to a clear return policy, we understand that life happens. If you believe your situation is an exception, reach out to us. We’ll do our best to review it on a case-by-case basis.

8. Contact Us

For damaged orders or any issues, you can reach our support team at:
📧 support@norelaxshop.com

9. Final Notes

We reserve the right to deny refunds or returns if we believe the claim falls outside our guidelines or is fraudulent. Every return request is evaluated carefully.

By purchasing from NoRelax Shop, you agree to these terms. Thanks for being part of the community—we truly appreciate your trust and support!